Terms & Conditions

About us

The address of our website is:

General Conditions of Sale Santeras Store


These General Conditions regulate the acquisition of the products offered on the website, owned by Jorge Suárez-Kilzi (hereinafter, KILZI).

The acquisition of any of the products entails full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when purchasing certain products.

These General Conditions may be modified without prior notice, therefore, it is advisable to read their content carefully before proceeding to purchase any of the products offered.


KILZI, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:

Its corporate name is: Jorge Suárez-Kilzi
Its commercial name is: KILZI

Identity Jorge Suárez-Kilzi.

Address Barcelona ES

N.I.F. 07987722Y

Telephone +34 688 923 868


Data Protection Officer:

It is registered in the Barcelona Commercial Registry.


To communicate with us, we offer you different means of contact that we detail below:

Sending an email to
Telephone +34 688 923 868
All notifications and communications between users and KILZI are considered effective, for all purposes, when made through any means detailed above.


The products offered, along with their main characteristics and their price, appear on our website.

KILZI reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, KILZI may, at any time, add new products and/or services to those currently offered. Likewise, KILZI reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.

All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by KILZI to the interested party a User name and a password, which will identify and enable them personally to have access. to the products.

Once inside, and to access the contracting of the different products, the User must follow all the instructions indicated in the purchase process, which will entail reading and accepting all the general conditions and individuals posted at


The offers presented by are valid within the limit of available stocks. KILZI reserves the right to modify the product assortment based on the difficulties imposed by its suppliers.

The purchased product may suffer, due to the manufacturer’s availability, non-substantial modifications in the components, characteristics or features of the batch that comprises it, as long as they do not detract from the advertised qualities and features. Likewise, this information may contain inaccuracies or typographical errors, which may be changed, corrected or deleted at any time. KILZI may make changes or modifications to the products at any time. THE PUBLISHED IMAGES ARE MERELY ILLUSTRATIVE, although we will always try to ensure that they adjust as closely as possible to reality.



SANTERAS aims to guarantee the availability of all products that are advertised through However, in the event that any requested product is not available or if it is out of stock, the customer will be informed within 24/48 hours of placing the order. If the product is not in stock at the time of placing the order, the user will have the possibility of RESERVING said product so that it will be provided as soon as it is available as soon as possible.

If the product is not available, and the consumer having been informed of this, KILZI may supply a product with similar characteristics, in which case, the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract.

In the event of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the previously paid refund will be made within 15 calendar days from the customer requesting the refund.

If KILZI is unjustifiably delayed in returning the amounts paid, the consumer may claim double the amount owed.


To make any purchase at, the customer must be of legal age.

In addition, the client will need to register at through a data collection form in which KILZI is provided with the information necessary for contracting; data that in any case will be true, accurate and complete about their identity and that the client must expressly consent to by accepting the KILZI privacy policy.

Likewise, it is recommended that the customer print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the proof of receipt sent by KILZI by email.


The client has the possibility of choosing the form of receipt of the invoices corresponding to the purchases made. By default, invoices will be sent in digital format, which will be sent to you by email, but if you wish, you can tell us to send it to you in paper format by regular mail.


Check the conditions here: Shipping – KILZI


Check the conditions here: Shipping – KILZI


Both personal and banking data will be protected with all the security measures established by Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons (GDPR). and Organic Law 3/2018, of December 6, on the Protection of Personal Data and Guarantee of Digital Rights.

We put these payment methods at your disposal: Payments – KILZI


Check the conditions here: Returns – KILZI


The products purchased through are manufactured by other companies and enjoy a warranty period that they offer and that covers possible manufacturing defects of the product, and KILZI is in no case responsible for any failures. or damage thereof or malfunction or improper use of any of the products purchased from KILZI.

In cases of claims regarding alleged manufacturing defects, poor supply or lack of guaranteed features, the CUSTOMER must immediately contact KILZI to analyze each particular case.

In general, in the case of alleged manufacturing defects or lack of guaranteed characteristics, the CLIENT will be physically and financially responsible for sending the product with the alleged damage to KILZI, and it must always correspond to the product sent by KILZI, attaching the delivery note. and/or invoice.

In the case of claims based on manufacturing defects, poor supply or lack of guaranteed features, the manufacturer will remedy said defect through free repair or replacement, according to its discretion and instructions, and will be responsible for the return shipping costs to the CUSTOMER. .

In the case of unfounded claims due to manufacturing defects or lack of guaranteed features, KILZI will issue a replacement quote, according to the manufacturer’s criteria and instructions.

Any type of economic or natural compensation due to a defect during the warranty period is expressly excluded.

KILZI is not responsible for damages caused by non-professional installation, products modified or manipulated by the client or by any other person not authorized by the manufacturer; as well as due to improper use, manipulation and/or short circuits, or apparent signs of incorrect treatment.

In the event that the product arrives at our facilities with damage attributable to poor packaging or protection, the repair may not be covered by the warranty.

Consumable products, deficiencies caused by improper use or manipulation, connection to the electrical network other than that indicated, incorrect installation or defects derived from any external cause are excluded from the guarantees.

To find out the procedures that must be followed in the event of problems or breakdowns in a product, you can contact:

With the KILZI Customer Service through this website.
To avoid problems with the application or handling of the purchased product, please ensure that you have followed the use and application instructions contained in the user manuals.

If, even so, the purchased product has any physical reaction on the USER’s health, the USER must immediately contact the relevant medical services and the manufacturer.

Manufacturers will usually require that you provide them with the following information:

Invoice number.
Identification of the specific model.
Serial number.
The warranty is offered by the supplier or manufacturer.


In some products, the guarantee may be higher than the legally established one (UR Regulation 2017/745 on Medical Devices), this option being the sole responsibility of the manufacturer, to highlight the quality of the products. The warranty does not cover damage caused by external factors, temperature, abnormal use of the product, fire, water, accidental falls or incorrect use by individuals or companies not authorized by KILZI.

Likewise, the warranty does not cover wear for hours or improper use for hours, or breakdowns caused by incorrect handling or storage of the product, before or during use, as well as defects caused by incorrect application or handling and storage.

Claims due to natural loss of luminosity or degradation thereof are exempt from warranty coverage.

KILZI reserves the right to study each returned product by independent specialists, leaving the guarantee exempt from proving by the competent authorities that the breakage has been caused by the customer or user, as well as partial breakage of the product to force the use of the guarantee to the return or refund of the product. If this is the case, the costs for demonstrating said practice will be borne by the client.

KILZI is not obliged to compensate the user or third parties for the consequences of using the product, whether direct or indirect damages, accidents suffered by people, damage to property unrelated to the product, loss of profit or loss of profits.


Any right of compensation or indemnity, including subsidiary rights, for damages caused by products that may be the subject of a sales contract is expressly excluded, except for gross negligence or breach of legal obligations on the part of KILZI or its staff.


To file any complaint or claim with KILZI, the client must contact the customer service department, either at the telephone number +34 688 923 868, or by sending an email to or through the Customer Service section. Customer – Contact us from the website.

In accordance with the EU Online Consumer Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link:


The present conditions will be governed by current Spanish legislation. The parties submit, at their option, for the resolution of conflicts and expressly waiving any other jurisdiction, to the courts and tribunals of Madrid. The language used will be Spanish.