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Shipping & Returns

PURCHASES AND SHIPPING

PRODUCTS PURCHASED AT THE SANTERAS STORE

All products purchased in our official KILZI store comply with the manufacturer’s certificates, protocols, quality duties and obligations and guarantees. The brands that own the manufacturing of the products have their methods of use, efficiency and effectiveness. At KILZI we validate our trust in the products and brands available in our online store and we ensure that we comply with the quality certificates, protocols, duties and obligations for sale in our online store.

SHIPPING FORMS AND TIMES

Products purchased from our official KILZI store have standard shipping times in Spain and comply with the quality certificates, protocols, duties and obligations of the parcel providers we trust. Order tracking can be done from the platform of any of the parcel providers we work with.

RETURNS AND EXCHANGES

RETURN YOUR PRODUCTS CONVENIENTLY

If upon receiving your order any of the products is not what you need or has evidence of a defect, you can return it within 15 calendar days. Please note that opened and used products cannot be returned, except in cases of obvious defects.

These are the steps and requirements that must be met:

Notify us by email at contact@kilzi.es of the product to be returned, indicating the order number and the reason for the return. The cost of return shipping is the responsibility of the customer but don’t worry, we are sure that you will not have to return anything because we will make sure that what you compress is exactly what you need and is in perfect condition. It is essential that both the product and its packaging are in perfect condition to accept the return. Once we receive the material and it is reviewed, we will notify you to return the imported one or exchange the product for another if you wish.

CHANGE YOUR PRODUCTS IF YOU NEED IT

Product exchanges follow the same initial steps as returns. Once the product you indicate is returned, we will exchange it for another and you will only have to complete the process by paying or receiving a refund of the price difference between both products. It is essential that both the product and its packaging are in perfect condition to accept the change. Once we receive the material and it is reviewed, we will confirm the exchange for another product if you wish.

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